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04If You Depend On Disqus For Commenting, Don’t Count On Technical Support
When you have an issue and you need a company’s support organization to fix it, what is the most important driver that impacts your satisfaction?A quick solution to your problem.
That’s because you did not even wanted the problem in the first place. When there is no quick solution available, other drivers become important that impact your satisfaction:
- Response time
- Technical knowledge of the support engineer
- Support engineer’s ability to communicate (empathy, understanding, managing expectations, etc)
Very often, when you are not satisfied with a companies’ support, it’s because they failed to deliver on one or more of the drivers just mentioned.
Now how does this relate to the title of this post?
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ABOUT ALEXVE
My name is Alex Vermeule and I am an internet strategist, interim manager, consultant and coach.
Friends call me an innovation addict, a lifehacker and someone that helps you get the most out of the web!
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